Key Points Summary
- We collect only the data needed to run STEMpathy and provide access to purchased resources.
- Personal data is used for account management, purchases, exam support services, and platform communication.
- Uploaded exam papers remain your property and are used only to deliver the requested service.
- We do not sell personal data.
- Cookies are used to keep the platform working properly and to understand how it is used.
- You can request access to or deletion of your personal data at any time.
1. Who we are
- STEMpathy is an online educational platform operated in the United Kingdom by a sole trader.
- For the purposes of UK data protection law, STEMpathy is the data controller of your personal data.
- Contact email: admin@stempathy.co.uk.
2. What data we collect
- We may collect the following types of personal data:
- Account information (such as name and email address)
- Login and access information
- Purchase and transaction records
- Uploaded materials submitted for exam support services
- Communications sent to us (emails or messages)
- Technical data such as IP address, browser type, and device information
- We do not knowingly collect personal data from children under 13 without parental consent.
3. How we use your data
- We use personal data to:
- Create and manage user accounts
- Provide access to purchased digital resources
- Process payments and maintain transaction records
- Deliver exam support services
- Communicate with users about their account or purchases
- Maintain platform security and prevent misuse
- Improve the functionality and performance of the platform
- We only process data where we have a lawful basis to do so, such as contract performance, legal obligations, or legitimate interests.
4. Uploaded exam materials
- If you upload exam papers or other materials for exam support services:
- You retain ownership of your uploaded content
- We access and use the materials only to provide the requested service
- Materials are not shared with third parties, except where required to deliver the service securely
- Uploaded materials may be stored for a limited period to allow delivery of feedback and record-keeping.
5. Payments and third-party services
- Payments are processed by third-party payment providers (such as, but not limited to, Stripe). We do not store or have access to your full payment card details.
- Exam paper reviews
- Written feedback on exam responses
- Analysis of exam technique
- We also rely on third-party service providers to operate and maintain the platform, including (but not limited to):
- Website hosting
- Email delivery services
- Platform infrastructure and security tools
- These providers process personal data only where necessary to deliver their services and in accordance with their own privacy and data protection obligations.
6. Cookies and similar technologies
- Cookies are small text files placed on your device to help websites function properly.
- STEMpathy uses cookies to:
- Keep users logged in
- Enable core site functionality
- Understand how the platform is used
- Improve performance and reliability
- Some cookies are essential and cannot be disabled without affecting the platform.
- You can manage or block cookies through your browser settings. Please note that disabling cookies may affect site functionality.
7. How long we keep your data
- We keep personal data only for as long as necessary to:
- Provide access to purchased content
- Deliver exam support services
- Meet legal and accounting obligations
- Resolve disputes or enforce our terms
- When data is no longer required, it is securely deleted or anonymised.
8. Your rights
- Under UK data protection law, you have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of your data (where legally possible)
- Object to or restrict certain processing
- Request data portability
- To exercise these rights, contact us at admin@stempathy.co.uk.
9. Account deletion
- You may request deletion of your STEMpathy account at any time by contacting admin@stempathy.co.uk.
- When an account is deleted:
- Personal data will be removed where legally possible
- Some records may be retained where required by law (for example, financial records)
- Account deletion does not entitle users to refunds for previously purchased digital content or services.
10. Data security
- We take reasonable technical and organisational measures to protect personal data against loss, misuse, or unauthorised access.
- However, no online system can be guaranteed to be completely secure.
11. Changes to this policy
- We may update this Privacy & Cookies Policy from time to time.
- If significant changes are made, we will take reasonable steps to notify users.
12. Contact
- If you have questions about this policy or how your data is handled, contact admin@stempathy.co.uk.