FAQs

No. You can create your account at checkout. Just choose a password when you place your first order, and use the same email and password to log in afterwards.

Log in and go to the Members Hub. In Members Hub click ‘My Resources’ – all purchased resources will appear in a slide out panel, organised by module and topic.

Yes. You can access your account on different devices using the same login details.

No. Accounts are for individual use only and must not be shared.

Your premium resources lock, but your account stays open and you can still use the free revision notes. You can buy again at any time for another 2 years of access. If there’s no activity on your account for 6 months after your access has ended, it’s deleted automatically.

All current resources are written specifically for OCR A Level Biology A (H420).

Each resource serves a different purpose:

  • Textbooks explain the content
  • MCQs test understanding
  • Flashcards support recall and memory
  • Diagrams help you practise labelling key structures
  • Practice questions give you exam-style questions with full mark schemes

You can use them together or individually.

Content may be updated or improved to reflect specification changes or quality improvements. Updates do not remove your access.

Yes. We plan to expand the platform over time by adding new content types and supporting additional exam boards. These will be introduced gradually and may be released separately from existing resources.

Yes. Progress is saved automatically for up to 30 days, allowing you to leave and return without starting again (within that period).

Scores help identify strengths and gaps. Visibility may depend on whether you signed up individually or through a school or institution.

Yes. You can restart and practise sets as many times as you like.

Digital learning resources are generally non-refundable once access has been provided. Please see the Payments, Refunds & Cancellations Policy for full details.

Exam support services are non-refundable and are delivered based on professional academic judgement. They do not guarantee specific grades or outcomes.

First refresh the page, then log out and back in. If it still doesn’t appear, contact us and we’ll investigate.

Also check your access hasn’t ended. Resources are available for 2 years from purchase.

We aim to keep the platform running smoothly, but temporary interruptions can occur due to maintenance or third-party services. We’ll restore access as quickly as possible.

Your resources come with 2 years of access from purchase. If any major platform changes affect your access during that time, we’ll let you know clearly in advance.

We only collect the information needed to run your account, process payments, and deliver services. Full details are in our Privacy & Cookies Policy.

No. We do not sell personal data. Data is only shared with trusted service providers where necessary (e.g. payments, hosting).

Yes. You can ask us to delete your account at any time by contacting us. Accounts are also deleted automatically once any access has ended and the account has had no activity for 6 months. Some records, such as orders, are kept where required by law, and anonymous usage statistics may be kept.

The fastest way is via the web chat 💬 (bottom right). You can also use the contact form and we’ll reply as soon as possible.

Let us know. While we aim for accuracy, occasional errors can occur, and feedback helps us improve the platform.

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