Payments, Refunds & Cancellation Policy

All purchases are one-off payments. There are no subscriptions and nothing renews automatically.
Digital resources come with 2 years of access from the date of purchase.
Access to digital resources starts immediately, so they cannot be cancelled or refunded once purchased.
Exam support services are non-refundable, and we aim to deliver them within 5 working days of your upload.
We cannot guarantee any specific grades or results.

Prices are shown in pounds sterling (GBP). Payments are processed securely by Stripe, including card payments, Apple Pay and Google Pay. We never see or store your full card details.
All purchases are one-off payments. There are no subscriptions or recurring charges.

Access to digital resources begins as soon as your payment is confirmed and lasts for 2 years from the date of purchase.
If you buy a resource again after your access has ended, you receive another 2 years of access from the date of that purchase.
Because digital resources are made available immediately, by completing your purchase you agree to access starting straight away and acknowledge that you lose your 14-day right to cancel once access begins. Digital resources are therefore non-refundable.

You upload your paper at checkout, as part of your order.
We aim to deliver your feedback within 5 working days of your upload.
Uploads must be clear, complete and readable. If we cannot work with an upload, we will ask you to send it again, and the 5 working days start from when we receive the new copy.
By completing your purchase, you agree that we may start the service straight away, and you acknowledge that you lose the right to cancel once the service has been delivered.
Exam support services are non-refundable. If we are unable to deliver a service you have purchased, you will receive a full refund.
Feedback is based on professional academic judgement. We cannot guarantee any specific grades or results.

If you have a problem accessing something you have bought, or you think you have bought the wrong product, contact us by email (admin@stempathy.co.uk) or through the contact form with your order number and we will look into it.
If you would like to upgrade to a larger resource bundle, contact us. Upgrades are considered on a case-by-case basis.

If an account is suspended or closed because our Terms of Use have been broken, for example through account sharing, no refund will be given.

For questions about payments, contact us at admin@stempathy.co.uk or through the contact form.