Privacy & Cookies Policy

We only collect the personal information we need: your name, email, payment details (processed securely via Stripe), and any content you choose to submit.
We don’t sell your data.
You must be at least 13 years old to create an account.
We use essential cookies for site functionality and analytics tools to improve the platform.
You can opt in to receive marketing emails and unsubscribe at any time.
You can request a copy of your data or ask us to delete it at any time.

Name and email (for your account and communication)
Payment details (handled securely by Stripe – we never see or store your card details)
Uploaded content, such as exam papers for review
Reviews, testimonials, or feedback you choose to submit
Marketing preferences and consent records
Basic usage information to help us improve the platform (collected via analytics tools)
Technical data such as IP address, browser type, and device information

To create and manage your account
To process your purchases and payments
To provide tutoring and support services
To send essential service emails about your account, purchases, platform updates, maintenance notices, or important policy changes (these are sent to all users)
To send marketing communications if you have opted in (you can unsubscribe anytime)
To display reviews and testimonials on our website and marketing materials (with your consent)
To analyse platform usage and improve our services
To comply with UK legal requirements

STEMpathy is intended for users aged 13+.
You must be at least 13 years old to create an account.
We do not knowingly collect personal data from children under 13.
If we discover an account belongs to a child under 13, we will delete it promptly.
Parents/guardians can contact us at admin@stempathy.co.uk with any concerns.

Cookies are small text files placed on your device to help websites function properly.
STEMpathy uses cookies to:
- Keep users logged in
- Enable core site functionality
- Understand how the platform is used (via analytics tools)
- Improve performance and reliability
Some cookies are essential and cannot be disabled without affecting the platform.
We may use third-party analytics and marketing tools that place their own cookies.
You can manage or block cookies through your browser settings. Please note that disabling cookies may affect site functionality.

We comply with the UK General Data Protection Regulation (UK GDPR).
We only keep your data as long as necessary to provide our services.
You can request:
- A copy of the data we hold about you
- Corrections to your data
- Deletion of your account and personal data

We do not sell your personal data.
We only share data with trusted third-party service providers necessary to operate our platform, including:
- Payment processors (for secure transactions)
- Hosting providers (for website infrastructure)
- Email and marketing tools (for communications you’ve opted into)
- Analytics services (to understand platform usage)
These providers are contractually obligated to protect your data and use it only for the purposes we specify.

We may send you marketing emails about new resources, features, offers, and educational content.
You will only receive marketing emails if you have opted in by:
- Ticking the marketing consent box during account creation, or
- Opting in via a popup or preference centre at any time
We also send essential service emails to all users about:
- Platform updates and new features
- Scheduled maintenance or downtime
- Important policy or terms changes
- Critical service announcements
Essential service emails are necessary to keep you informed about changes that affect your use of the platform. You will continue to receive these emails for as long as you have an active account.
Marketing emails include an unsubscribe link. Unsubscribing from marketing will not affect essential service emails.
You can update your marketing preferences at any time by contacting admin@stempathy.co.uk or using the unsubscribe link in marketing emails.

You may be invited to submit reviews, testimonials, or feedback about STEMpathy.
By submitting content, you confirm you are 13 or over.
When you submit a review or testimonial, you will be asked to agree that:
- STEMpathy may display it publicly on our website
- We may use it in marketing materials (online and offline)
- We may edit it for length or clarity, but not meaning
- You will be identified by first name and last initial only (unless you request otherwise)
You can request removal of your review/testimonial at any time by contacting admin@stempathy.co.uk.
We reserve the right to moderate or remove content that is inappropriate, offensive, or violates our terms.

If you have any questions about privacy or cookies, you can contact us at admin@stempathy.co.uk.