Terms of Use

Key Points Summary

  • STEMpathy is for students aged 13+. Under-13s need parent/guardian consent.
  • Parents/guardians are responsible for supervising minors’ use.
  • You can use our resources for personal study and classroom teaching, but not share, resell, or redistribute them.
  • Accounts must be accurate and not shared with others.
  • Uploaded materials (like your exam papers) remain your property, but you grant us permission to review and comment on them.
  • STEMpathy is for educational purposes only.
  • Membership options:
    • Monthly rolling plan: billed monthly, with a 3-month minimum term. Auto-renews unless cancelled. Cannot be cancelled within the first 3 months.
    • 2-year plan: paid upfront in a single payment. Non-refundable once purchased.
  • Learning & support services are non-refundable once booked.
  • Digital content access starts immediately after payment, so there’s no 14-day cooling-off period under UK law.

1.1 Who we are

STEMpathy is an online platform providing Biology educational resources, learning and support services, mainly for GCSE and A Level students following the British curriculum. It is owned and operated in the UK by a sole trader.

1.2 Who can use STEMpathy

  • STEMpathy is primarily for users aged 13 and over.
  • If you are under 13, you must have the consent and supervision of a parent or legal guardian.
  • Parents and guardians are responsible for ensuring that minors use the platform safely and appropriately.

1.3 Your account

  • You must provide accurate and truthful information when creating an account.
  • You are responsible for keeping your login details secure and not sharing your account with others.
  • If you believe your account has been compromised, you must contact us immediately.

1.4 Using our content

  • You may access STEMpathy resources for your own personal study or to support learning in a classroom setting.
  • You may not copy, share, resell, or distribute any content beyond personal or classroom use without our permission.
  • Teachers may share our resources directly with their students but cannot upload or redistribute them online.

1.5 Uploading content

  • Some features may allow you to upload materials (e.g. mock exam papers) for review.
  • You retain ownership of any content you upload but give us permission to review and comment on it.
  • You must not upload illegal, offensive, or copyright-infringing materials.

1.6 Learning & Support services

  • Our learning & support services are provided by STEMpathy tutors. This may involve a range of formats such as one-to-one sessions, feedback on exam work, or other structured support, delivered either live online or asynchronously.
  • We will always do our best to provide accurate and constructive educational support. However, while our aim is to strengthen exam skills and confidence, we cannot guarantee specific outcomes such as exam results.
  • The nature, format, and availability of the services may change over time.

1.7 Educational disclaimer

  • STEMpathy is designed for educational support only. It is not officially endorsed by any exam board, and while we aim for accuracy, we cannot guarantee that every resource perfectly matches any specific exam.

1.8 Changes and updates

  • We may update STEMpathy and these Terms of Use from time to time.
  • If significant changes affect your rights, we will notify you in advance.

1.9 Governing law

  • STEMpathy is operated in the UK and these terms are governed by UK law.

2. Payments, Subscriptions, Refunds and Cancellations

2.1 Membership plans

STEMpathy offers two main membership options:

  • Monthly rolling plan: billed monthly with a minimum term of 3 months. You may cancel at any time after the initial 3-month term. Unless cancelled, the plan will automatically renew each month.
  • 2-year plan: paid upfront in one lump sum at the start of the term. This plan is non-refundable once purchased.

We may change or update available plans in the future, but your existing membership will continue as agreed when you signed up.

2.2 Cancelling subscriptions

  • For monthly rolling plans, you may cancel any time after the initial 3-month minimum term. Your access will continue until the end of the current billing period.
  • For 2-year plans, cancellation is not possible once the plan has started, and no refunds will be issued.

2.3 Learning & Support services

  • One-off learning & support services must be paid in advance.
  • These are non-refundable once booked, unless we cancel or reschedule the session.

2.4 Refunds

  • Digital services are delivered immediately after purchase, so the usual 14-day consumer “cooling-off” period does not apply under UK law.
  • We may issue refunds for duplicate payments or technical errors at our discretion.

2.5 Payment processing

All payments are handled securely by Stripe. We do not store or have access to your full payment card details.

2.6 Contact for billing issues

If you have any issues with payments, subscriptions, or learning & support services bookings, you can contact us at admin@stempathy.co.uk

Powered by  GDPR Cookie Compliance
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.