Terms of Use | STEMpathy

STEMpathy is for students aged 13 and over. Under-13s require parent or guardian consent and supervision.
Parents and guardians are responsible for minors’ use of the platform.
You purchase access to digital educational content, not ownership of files or materials.
Digital resources come with 2 years of access from the date of purchase.
Content may be updated over time to reflect specification changes or improvements.
Resources may be used for personal study or classroom teaching, but must not be shared, resold, or redistributed.
Accounts must be accurate and must not be shared.
Uploaded materials remain your property, but you grant us permission to review and comment on them.
Exam support services involve academic judgement and do not guarantee outcomes.
Temporary service interruptions may occur and do not usually entitle users to refunds.

STEMpathy is an online educational platform providing Biology learning resources and exam support services, primarily for A Level students following the British curriculum.
STEMpathy is owned and operated in the United Kingdom by a sole trader.

STEMpathy is intended for users aged 13 and over. Users under 13 may only use STEMpathy with the consent and supervision of a parent or guardian, who is responsible for their use of the platform.

When creating an account, you must provide accurate and truthful information.
You are responsible for keeping your login details secure. Accounts are for individual use only and must not be shared.
If you believe your account has been accessed without your permission, you must contact us as soon as possible.

When you purchase a product on STEMpathy, you are purchasing access to digital educational content hosted on the platform, not ownership of the content itself.
Access to digital resources lasts for 2 years from the date of purchase. When access ends, the resource is no longer available unless you purchase it again.
Content may be updated, corrected, or improved over time. Updates do not remove your access but may change the format, presentation, or structure of materials.

You may use STEMpathy resources for:

You must not:

Teachers may share resources directly with their students in a classroom or school setting but must not upload or redistribute materials online.

Some features may allow you to upload materials (such as mock exam papers) for review or feedback.
You retain ownership of any content you upload. By uploading content, you grant STEMpathy permission to access, review, and comment on it for the purpose of providing the requested service.
You must not upload content that is illegal, offensive, or infringes the rights of others.
If you submit reviews, testimonials, or feedback:
- You grant STEMpathy permission to display it publicly on our website and use it in marketing materials
- You confirm the content is your own original work and does not infringe anyone else’s rights
- You confirm you are 13 or over, or have parental permission if under 13
- We may edit your submission for length or clarity, but will not change its meaning

STEMpathy may offer exam support services, including:
- Exam paper reviews
- Written feedback on exam responses
- Analysis of answers and exam technique
These services involve professional academic judgement. While we aim to provide accurate and constructive feedback, we do not guarantee specific outcomes, including exam grades or results.
Disagreement with academic feedback or academic opinion does not constitute a fault in the service.
The availability, format, and scope of exam support services may change over time.
Turnaround times, upload requirements and refunds are set out in our Payments, Refunds & Cancellations Policy.

STEMpathy resources are designed to align with published UK exam board specifications to the best of our ability.
STEMpathy is not an exam board or awarding body. Specifications and assessments may change, and while we aim to update content accordingly, perfect or immediate alignment cannot be guaranteed.
As with any educational material, occasional errors may occur. If you believe content is inaccurate, we encourage you to contact us so we can review it.

We aim to keep STEMpathy available and functioning reliably. However, access may occasionally be interrupted due to maintenance, updates, technical issues, or events outside our control.
Some service interruptions may be caused by third-party providers, including hosting services, payment processors, or software tools.
Where interruptions occur, we will make reasonable efforts to restore access as quickly as possible. Temporary outages or technical issues do not normally entitle users to refunds or compensation.

We intend for STEMpathy to remain available and maintained for the foreseeable future. However, continued access depends on factors outside our control, including third-party services and business continuity.
In the unlikely event that STEMpathy ceases operation, we cannot guarantee continued access to content or refunds for previously purchased digital access.

We reserve the right to suspend or terminate accounts where we reasonably believe these Terms have been breached, including misuse of content or account sharing.
Where possible, we will act proportionately and may contact you before taking action.
Accounts suspended or closed for breaching these Terms are not refunded.
Accounts with no current access and no activity for 6 months are deleted automatically, as described in our Privacy & Cookies Policy.

We may update the platform, content, or these Terms of Use from time to time.
If significant changes affect your rights, we will take reasonable steps to notify users in advance.

These Terms of Use are governed by the law of England and Wales.